Tully Rinckey PLLC, a full-service international law firm with eleven offices, is seeking a Director of Client Relations to join our Albany, NY based team. This is an opportunity to join one of the fastest growing law firms in the country (rated by INC Magazine). The firm has also been recognized as Best Places to Work by multiple business journals.
Tully Rinckey PLLC has made a strong commitment to excellence, teamwork, diversity, and personal/professional development. We strive to create a positive work environment that attracts and retains employees through a combination of benefits, working conditions, and company culture.
What we’re looking for:
The Director of Client Relations will oversee daily operations of the Client Relations team which supports the entire firm’s client service program and initiatives. The Director of Client Relations will lead, manage and motivate individuals within the department in an effort to achieve new business and customer service goals on a daily basis. This position will create, manage and develop an agile team that is responsible for booking consultations, retaining new clients and assisting with client inquiries for the firm’s statewide and nationwide practice. This position is also responsible for overseeing the client experience with the firm through case closure.
The qualified candidate will have 5-10 years in a leadership and/or management role and a track record of results attributable to his or her efforts. This candidate will be responsible to recruit, train and coach a team of top performers. This is a detail oriented position requiring a high degree of analytical, organization and communication skills. The Director of Client Relations will also train and coach the firm’s attorneys on Client Relations methods and techniques. The candidate will be expected to achieve daily, weekly and monthly goals set by the firm’s Chief Operating Officer and Founding Partners.
Qualifications & Skills:
Competitive compensation and a comprehensive benefits package, to include six health insurance options, three dental plans, vision, life, short term and long term disability insurance, employer matched 401(k), paid holidays, vacation and sick time, and a 24/7 concierge telemedicine service.
Interested applicants can submit resume, cover letter and salary requirements.